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As businesses establish new operating models to compete in the digital era, Pivot’s Digital Infrastructure team delivers value in three critical areas that accelerate the path to digital business success:

  • Intent-based software-defined networks
  • Customer journey solutions
  • Team collaboration

Pivot improves time to value by simplifying the process to select and implement new technologies whether on-premise, cloud-based or as-a-service.  Our consultants match thought leadership and deep industry expertise with a world-class technology ecosystem of established tier one partners, best-of-breed emerging technologies and services to create advanced solutions that are foundational to success in the ultra-competitive digital marketplace.


  • Software-Defined Networks: SDN, SD-WAN, Intent-Based Networking, Application Rationalization
  • Team Collaboration: Audio & Video Conferencing, Messaging, Digital Whiteboarding, Desktop Sharing, Cloud File Sharing
  • Customer Journey Solutions: Speech Analytics, Omnichannel, Agent Desktop, Workforce Management, Workforce Optimization, Campaign Management
  • Wireless Networks: Indoor, Outdoor, Guest WiFi, Location Services
  • User Experience Solutions: Any device, Any place, Anytime
  • Cloud Services: UCaaS, TPaaS, CCaaS, Bots, API Integrations, Analytics
  • Managed Services: Remote Monitoring & Management, Visualization, Roadmap, Incident Management
  • Telecom Solutions: Volume Aggregation, DIA, SIP Trunking, Broadband
  • Digital Transition Services: Workshops, Assessments, Operational Consumption Models, HW/SW Asset Management

Pivot's Cisco Customer Experience Practice