Managed Services is dedicated to delivering positive business outcomes by allowing IT to focus on core competencies while offloading low-value tasks.
This enables companies to improve IT system reliability and gives them the opportunity to consume technology in an Opex financial model.
Pivot’s IT Operations Service is designed to enhance and extend the capabilities of your IT team. Rather than spending the majority of their time on day-to-day operational challenges, your team can focus on providing business value. Our ITOaaS connects to the technologies you already have, which means no more struggling to manage multiple, disparate toolsets.
Productivity drives success, yet modernizing a communications system for improved collaboration typically raises concerns over large CapEx outlays, leases of quickly-outdated equipment, and maintaining expertise on mobile operating systems, complex video networking, and advancements in customer interaction tools. With Pivot, these risks are removed and your organization gains affordable access to current Unified Communications, HD video and Contact Center technologies – all in a predictable monthly subscription
Pivot’s Service Desk solution addresses these challenges while relieving the support burden on overstretched IT staff. Our staff of experienced technicians specialize in the resolution of issues with mobile devices, operating systems and supported applications. Support is delivered through a scalable, reliable and predictable Service Desk that provides a single point of contact for day-to-day customer and user support requests.
Learn more about how we can help you overcome contract management challenges with our Maintenance Contract Management Service.